About
Hi! I am so grateful that
you are here.
My name is Nikki and I am a seasoned professional with a wealth of experience spanning various facets of operations, management, and consulting, currently embracing the role of CEO at Brina Consulting, LLC, where I leverage my expertise to assist early-stage SaaS leaders in refining and streamlining their operational processes efficiently and effectively.
Professional Journey:
My journey began in the realms of quality analytics, where I cultivated a foundation in customer success and account management, progressively evolving my skill set and ascending through roles of increasing responsibility. I have taken the lead in shaping strategic operations, refining business processes, and strengthening both customer journeys and relationships through my roles as Director of Campaign Management, Vice President of Operations, and now, as CEO.
Specializations:
Consulting & Management: As a strategic consultant, I specialize in operational streamlining, helping businesses optimize performance, and drive profitability.
Sales Operations & CRM Management:
My proficiency in sales operations and CRM program management enables me to develop and manage robust CRM databases, support sales professionals, and provide essential metrics to executives, fostering enhanced customer relationships and business growth.
Customer Success & Account Management:
With a background rooted in customer success and account management, I’ve developed, implemented, and managed customer-centric strategies and processes, ensuring customer satisfaction, retention, and long-term success.
Vision & Approach:
My approach is grounded in collaboration, innovation, and ethical practices. Whether I am working closely with business leaders, ensuring compliance with company policies, or creating consistent sales pipelines, my focus remains on fostering mutually beneficial partnerships and maintaining brand reputation. I am passionate about sparking change and lifting the standards of operational excellence within organizations.
Networking & Collaboration:
I’m always open to connecting with like-minded professionals, aspiring leaders, and anyone passionate about the transformative power of operational excellence and customer-centric innovation. Feel free to reach out for insights, collaborations, or just a friendly chat. https://calendarhero.to/callnikki